Quality Objectives and Goals

Our “Quality without Compromise” objectives and goals include:

• Customer satisfaction consistent with professional standards and ethics.
• Continual improvement of our services.
• Giving consideration to the requirements of society and the environment in compliance with our environmental and health and safety policy.
• Efficiency in providing products and service.
• Flexible and fast responses to market opportunities.

The ACE policy is thus directed towards achieving the following:

• Promoting customer loyalty and repeat and referred business through providing a prospective customer with an assurance that products and services supplied to an order shall comply with an agreed specification.
• Competitive advantage through improved organizational capabilities.
• Improving managerial and technical skills and to instill the need for self-discipline and attention to detail in all personnel.
• Continual employee job related training to support quality matters.
• Creation of value for stakeholders through optimization of costs and resources.
• Setting measurable objectives and targets and developing quality management programmes for continual improvement.

THE ACE HEARTBEAT

P = PRICE Q = QUALITY R = RELIABILITY S = SERVICE T = TRUST